Absa car insurance refusing to cancel my insurance

Hello Peter. *******68 I have sent an email on 6 february to cancel my insurance instead of getting my cancellation letter absa even deducted the premium in which i sent the cancellation : uptodate no cancelation i received email stating they called , and i work at school i provided exact times to be called.

What i need is cancellation letter and my refund then i wil take the care to remove telematics

This is too much i paid the new insurance and absa thats not fair

Regard Godfrey lesiba Xitlhabana ***