Absa car Insurance Frustration

This month I have had the absolute worst experience thanks to Absa Insurance's incompetence. I have insured my car with them for just over a year and last month their accounts were taken over by FSP Solutions. Well it turns out not only did Absa incorrectly bill me a month late on my debit order when I started, meaning I will have to pay double with FSP as my account shows it is in arrears, Absa also sent FSP the incorrect banking details meaning I had to be constantly called and texted by FSP telling me they have not received my premium payment because of this error, which I have not caused.<br> My broker has told me Absa's human error , which I call incompetence will be happening to several other clients now that FSP has taken over. My credit record reflecting badly because of this is unacceptable. I would like to know how Absa will get to the bottom of this matter.