ABSA Car Finance - Terrible Experience and Lack of Communication

I am extremely dissatisfied with ABSA Car Finance. My car almost got repossessed due to two months of arrears, and the entire process has been incredibly stressful. I received no communication or support from ABSA, and I’m left feeling like no one at ABSA is being held accountable.

On 5th March 2025, Sthembile Zwane sent me a WhatsApp message, and when I requested an email with more details, he sent it on the same day. However, when I asked if the amount mentioned included March 2025, he completely ignored me. Only on 31st March, I received an email from Deon Smith. When I called him, he demanded payment immediately and threatened repossession. It felt like he couldn’t wait to take my car, and despite me being emotional and in tears, there was no compassion or willingness to assist in resolving the situation, all because of just two months' arrears.

I also tried to sell the car through ABSA, but was told that it was too old to sell. So, my question is: why was ABSA willing to finance the car in the first place if it’s considered "too old" now? This entire situation has left me feeling unsupported and frustrated.

I demand ABSA respond to my concerns and provide a solution. This has been far too much to handle with no empathy or assistance, and I would appreciate urgent clarification on how ABSA intends to resolve this matter.