Absa Cape Gate non-existent telephone service and missing debit order

I can not give a star as the 0 star does not exist, therefor a negative1. Called Cape Gate branch on my mobile. Waited more than 10 minutes that my "important " call be answered in "moments". Still waiting. Absa missed a contract date on a debit order, but do they care - after I have reminded them at the branch? My mobile does not use air time according to Absa Cape Gate it seems to me. I was warned by other customers and I did not listen. Terrible telephone answering service and it is not the first time. I tried to put the review on their system, but even the "post" link does not work.