ABSA CAPE GATE DOESN’T UNDERSTAND THE CONCEPT OFA QUEUE

I am currently in the queue at ABSA Cape Gate, it’s been 2 hours. I understand that the banks are busy during lockdown and that pensioners take precedence but the staff here are constantly pushing people in before the queue and when confronted the excuse are ridiculous. 12 people have jumped the queue to customer services, yes I counted. We are all waiting our turn patiently and this level of customer service is making me rethink my bank of choice. My advice is do not bother waiting in a queue, walk straight into the bank and if asked any questions then just say you were there yesterday