ABSA CAPE GATE

I went to Absa Cape gate yesterday and I arrived around 11:00. There were about 3 people waiting to be helped before it was my turn. At around 13:00 the consultant (sitting at the third kiosk) walked to me and asked what I needed assistance with. I explained I needed assistance with opening an account for an estate late and she questioned whether it needed to be done on that day because it is closing time already. I explained that I have been in the bank since 11:00. She then went on to check my documents,which were all in order. She questioned whether my letter of executorship was original. I assured her it was,then she had a problem with the fact that the page had a hole in the top corner. I explained that I received same from the Master's Office as is. Upon walking off she stated that I anyway needed R500 to open the account...I sat a few minutes and then left out of disbelief as to how I have just been treated. I am disappointed in the service that I received and as a result I have decided go do my business elsewhere.