ABSA can't tell me where my money is

Absolutely discussed by the level of service received from ABSA, I honestly think its theft as they can't tell me where my money is.

I made a payment to Namibia FNB branch, as per every year before we go on holiday. But the laws changed without prior notice from ABSA I made the same payment to the normal banking details i use, but the money don't reflect in the recipient's bank account due to it now needs to be an international payment.

I've contacted ABSA numerous times even paid R160 extra to reverse this transactions, but only received a generic email back saying sorry they can't help.

How can the money just be gone, the recipient never received it.

ABSA, I want my money back, this is theft.