KF
Kyle F

1 reviews | Active since Nov 2017

05 Dec 2017, 11:50

Absa cant stop Debit order

I have an itunes deduction on my Absa account of R59.00 x 2 that absa bank cannot reverse or stop. I fail to think that they cant. Absa has a bad attitude toward their clients.

0
Replies (7)
Absa
Absa's reply05 Dec 2017, 17:46
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

KF
Kyle F's update05 Dec 2017, 17:55
Reviewer Update
Thank you. You guys would do well to have a look at ABSA Springs mall. The staff need training on how to work with customers. So rude.
Absa
Absa's reply05 Dec 2017, 23:21
Official

Dear client

Was there a time where you had to purchase something online with the same company and if so kindly review their terms and conditions with regard to being their member.

Kindly advice.

KF
Kyle F's update07 Dec 2017, 20:44
Reviewer Update
I juat want the debit order stopped. Is that so hard to do as i cannot cancell this with them. If no id like to close the account
KF
Kyle F's update07 Dec 2017, 20:45
Reviewer Update
I used a iphone and had to register. Im no longer using the iphone and they dont stop even if i call to stop it.
Absa
Absa's reply08 Dec 2017, 11:21
Official

The matter will be forwarded to Springs mall to action again, failing which it will have to be the customers responsibility to cancel. If a debit order was not initially loaded by the bank then it becomes a challenge for the bank to delete it completely from the system.

KF
Kyle F's update08 Dec 2017, 12:12
Reviewer Update
I will go into ABSA over the weekend and close the account