WS
Willem S

1 reviews | Active since Apr 2018

01 Apr 2018, 12:12

ABSA Cant' Read or have no Logical Thinking Ability and S****s apart from being Spitefull

On visiting an ABSA branch in Randfontein during January 2018 I was informed that I need to provide the bank of my proof of residence else my account will be closed. I reside on a smallholding in the Mahikeng area in the North West Province. The only proof of residence I could supply is a letter from the Mahikeng Local Municipality that confirms my residential address. Subsequently I went to the ABSA branch in Lichtenburg where I provided the letter in order to update the details. The ABSA employee would not accept the letter as the address did not reflect the 'Ward Number". I returned to Mahikeng Local Municipality and requested a new letter that reflects the ward number. On the 26th of February 2018 I returned to the ABSA branch in Lichtenburg with the amended letter from the Mahikeng Local Municipality. ABSA still refused to accept the letter because as per the consultant the words Mahikeng was unclear on the letter and the Ward Number was not "Written in the correct place" on this letter. I then requested the consultant to provide me with a written letter to confirm the reasons she would not accept the proof of residence provided. She noted that she can't provide me with such a letter on which I requested to speak to the bank manager. She left to call the bank manager and returned stating that she would give me such a letter. (I still don't know if the Bank Manager was not available or just not interested). Lichtenburg is 60km from where I reside, I went there twice to have my time wasted. The letter from Mahikeng Local Municipality confirming my address is on a letterhead, everything on that letter suggest that I reside in the Mahikeng area. In my opinion the consultant was either ********, spiteful, or purely ***********. Furthermore I have the letter from the Municipality and the ABSA bank one-liner letter that I will publish should I not have this matter resolved through this process. I will not return to the ABSA bank again. ABSA is wasting my time and my money. It costs me money to keep on returning to ABSA because they are absolutely pathetic.

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Replies (1)
Absa
Absa's reply03 Apr 2018, 17:17
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd