absa cant protect our money from *****s

I had a problem where there was a company completely unknown to me was deducting an amount of R99 from my account every month from my absa account when I became aware of this I reported the issue to the bank and the company involved stopped deducting money from my account, but this was only for a few month then they started deducting again. the bank cannot explain to me why does the R99 deducted from my account not reflect on my cellphone and never has but I am paying for their notify me service. they also cant provide me with a stamen older than 4 month I have to pay 40 rands to have that information so that I can prove that I have not been getting these notify me services. I entrusted the bank with my money and they allow people to deduct it every month and they cant put a stop to it unless if its for a month or two. the only way for me to stop this was to stop my money getting into that account and now that I want to close it due to their lack of protecting my money from outside sources I have to pay to have that account closed. why must I pay the arrears as they say when they could not protect me from ********* *****ing from my account.