PZ
Pam Z
1 reviews | Active since Nov 2012
27 Nov 2019, 15:21
ABSA can't pay for my mother's funeral benefits
After submitting all death documents required for payment of my mother death benefits , no one has responded to my rmss nor acknowledged receipt of my documents, I've submitted a complaint via their CEO's office Rene Van Wyk, no response from the CEO office as well
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Absa's replyOfficial
28 Nov 2019, 13:53Dear Pam,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply28 Nov 2019, 13:53
Official
Dear Pam,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd