Absa can’t help with account *****

I have two transactions that happened in my account that I have not been done by me or my authority. Reference is “ Pay Iveri Stellenb”. One transaction of R1635.70 went out 02/12/2018 and another one R1116.90 on the 31/12/18.

I am so disappointed with Absa. This only means banking with Absa is not safe because they are not even doing their best at solving this matter. They said I will have to get a new card, which I did but does that mean this cannot happen again?No.

This is what the dispute team said to me:

“Kindly note that the disputed transaction relates to Automobile Parking Lots and Garages.Absa regrets any inconvenience caused and assures you that this case was handled to the best of our ability. However, Absa cannot be held liable for any financial loss that you have incurred as the disputed transaction was effected using the 3D secure website where you entered all your card details and your secret password.Please be advised that you should address the matter directly with the merchant concerned, in order to obtain a credit voucher. We trust that the information will be of value and apologise for any inconvenience caused.”

Tell me how I am supposed to know about the merchants details when I said I don’t know anything about this transactions. I want my money back right now. I don’t know what you are going to do but I want my money. I am furious because this clearly shows that your team ain’t capable of handling matters such as this.

And I repeat I don’t know anything about this transactions. I don’t know the details of the merchant. If I did, trust me, my money would have been in my bank account right now. But I don’t, so really your advise is useless and there’s no assurance that my money is safe with you.