ABSA - cant get worse surely?

Once again and for the 3rd month in a row ABSA did not send me my statement despite this evidently difficult request being apparently sorted out for the last two months. So each month I spend bout 40mins on the phone trying to find the correct person to get hold of to send me my statement. Last month a Daphne le Grange phoned me to assure me this matter would be sorted out - and not to worry as I now have her phone number (***) - just call if you have a problem - of course you cant get any answer from this number - what would one expect from Absa? Today the Sandton business banking telephone receptionist told me that the person who finally sent me my last months statement Adolf Baloyi does not work there - only to be told later by a Phuti who was going to send me my statement ( but didn't) - that he actually knows Adolf Baloyi and works with him - I mean??? Ok but I have a relationship manager apparently a Mr Anthony Lindiwe - he was on leave last month and now is unavailable but don't worry Phuti said he would ask him to call me - of course I am still waiting. All I want is for Absa to email me my statement as they have done for the last 20years - this would seem to be mission impossible How Absa is allowed to be an authorised banking business is anyone guess - but maybe I am beginning to understand why the rand is dropping .... Truly pathetic - tomorrow I will begin the tedious process again of trying to get my bank statement - laughable yes - but a sad indication of lack of capacity, PR, and lack of inclination as is a hallmark of ABSA Bank . Move banks if you can....