DP
Danie P

1 reviews | Active since Sept 2013

24 Oct 2016, 15:32

ABSA CANT FICA A BANK ACCOUNT , THEY ARE TERRIBLE AND THE CUSTOMER HAS TO STRUCTURE

<p>WE HAVE A BUSSINESS ACOUNT WITH ABSA EVERYTHING WAS FINE AND THEN SUDDENLY WITH OUT WARNING THEY FROZE THE ACCOUNT. AFTER ENQUIRINIG TO WHATS GOINING ON WE ARE TOLD THAT WE NEED TO FICA, SO WE WENT TO FICA SINCE THEN IT WAS NEVER THE SAME IT IS NEARLY A YEAR LATER THE ACCOUNT IS LOCKED AGAIN MONTH AFRTER MONTH IT IS LOCKED AGAIN AND WE ARE NOT ABLE TO DO OUR WORK, THE LATETEST IS THAT WE ARE LOCKEDBECAUSE ONE OF THE SIGNOTORIES THAT WAS REMOVED A LONG TIME AGO DIDNT FICA.</p> <p>WHAT IS THE POINT OF FICA .</p> <p>AND APPARENTLY ALLL OUR BUSINESS MANAGER CAN DO IS ESCULATE IT , WHICH DIDNT HELP FOR A WHOLE YEAR, </p> <p>I WONDER WHAT IS GOING TO EXPIRE THIS TIME ??????????????????????????????</p> <p>WHAT ABOUT TO ACCOUNT WE NEED TO PAY , AND THE PEANAULTIES WE OCCUR DUE TO LATE PAYMENT JUST BECAUSE OF ABSA'S INCOMPETENCIES, </p> <p>AFTER 5O YEARS OF BEING A CUSTOMER THIS IS VERY VERY BAD.</p> <p> </p> <p>IS THERE ANYBODY THAT CAN HELP TO RESOLVE THIS </p>

0
Replies (3)
Absa
Absa's reply25 Oct 2016, 12:39
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

DP
Danie P's update25 Oct 2016, 12:43
Reviewer Update

Thank you

Lets se what is going to happen

Regards

DP
Danie P's update07 Nov 2016, 14:36
Reviewer Update

Just an update, after being contacted by ABSA going in to to Fica AGAIN ,keeping in mind it was done same time in 2015, nearly 12 months later it seems that absa still cant get it right,

Although the persons who assited us was very helpfull it seems like their hands are tied.

12 days later and we are still not being able to use the account. Absa does however have no trouble in deducting banking fees this surprise me we kan use the account but they manage to deduct fees , after not even being able to fica an account

complaing has no effect

Anybody got any advice