ABSA cant communicate

On the 30th Jan 2016 i logged a claim and received the following claim number ***. Since then i have requested updates on two separate occasions 8 and 9th Feb. Both times holding on more than 20 mins on the phone, this while your message states it will take 2 min and 5 min respectively. <br> i am unable to get any feedback from my financial institution. this leaves me frustrated as i pay for this service monthly.