ABSA cant change a surname

My girlfriend reverted to her ****en name, after three visits to the Langeberg mall branch we eventually changed her surname on all the accounts. No-one tells you that you have to ask to change the surname on every account. We gave Tracey her savings account card so only the savings account was changed. We went back for the home loan and credit card and was asked for Fica documents. We said that she scanned all the documents a day back but she insisted that she needs everything again. So back we went after we drove all the way home to collect the paperwork.

The sms's that you receive when you pay via credit card is still on the old surname. We phoned the branch on 04 March and was told by Tracey that it was no problem, just come in with all the usual paperwork and she will fix it. We went in on 05 March and the lady on the far left helped us. She said it is impossible to fix as you can't change a client code. When we said Tracey said it was possible she (Tracey) denied it. A consultant was called and she said she would log a request and will get back to us in two days.

The sms's are still in my girlfriends old surname and it is becoming a real nuisance. In this day and age do you really want to tell me you can't change a surname on a system? The consultant said even if we close all my girlfriends accounts with ABSA and open new accounts it will still be in her old surname. Her surname was changed at Internal Affairs, SARS, she received a new ID but ABSA can't change a stupid surname, how do you trust them with you finances?