JJ
Jabulani J

1 reviews | Active since Jan 2021

29 Sept 2021, 19:18

Absa cannot veriry a payement from The Derpermant of labor, UIF payout claim

Absa will forever discriminate according to the colour of your skin or your geographical status, the saying that " A black man is always a suspect" come alive in that institution, A poor guy I've known for years and is my former colleague by the name Tshidiso David Mashiloane whom is been unemployed since last year, Received his UIf pay out last week Monday already, an amount of around R69k, We had both arranged that he'll be buying a motor vehicle from myself, the vehicle was already in his possession,as he got a text that his UIF claim is approved and the money will be in his account soon, He went to Absa Vereenniging to open a new account, Money was paid and he transferred R50k into my Absa account, I've been banking with absa for over a year,i receive my salary and my debit orders go through this account, of which i also send R10k to my other colleague, who happen to also bank with absa and he also have his salary paid to absa over a year and his debit orders go through the same account including his medical aid, to our surprise our accounts were closed immediately so as our banking apps, okay cause it was late we let it slide and Tuesday we were going to work and also to prepare for our cape town trip which was gonna take place on Thursday, We gave him a chance to resolve it alone,when the poor guy got to vereeniging Absa bank,he was taken from pillar to post,they ask him where does he get so much money,he explained,they required a letter from the department of labor and the letter from his previous employer, he submitted both letter last week Wednesday already, when he ask why his account is closed they told him the money is too much and why did he transferred the money immediately, he could have slept and withdraw at least R100 first, so the transactions were suspicion to the ***** department......Yoooooooooooooh..he was told what he could have done with his money...A 40 year old adult, Even today our accounts are still closed...we have families and we are expecting our salaries and our debit orders are due tomorrow, we have children and groceries to buy, school transport to be paid, this Tuesday we all visited the vereeniging absa branch and we were told that the lady who is investigating this case went to leave and the matter will be escalated......imagine....with all the paper work submitted...over a week going to the second now, with all the resoruses they have....they said the lady before going on leave couldn't verifiry the payment is from the department of labor.....two weeks to confirm a payment.....people lives are inconvenience because of someone who just decided that this transactions are *****,we have families and we are working, the poor guy will have to return the car, he's unemployed, Absa is holding his money because he's too black to open a new account and receive R69k and transfer it immediately, 3 accounts closed because of the money from UIF, someone is on leave and she got her salary....Absa open our accounts then we can take our monies to the banks that will tread us with respect not like we are *********.....ABSA CANNOT VERIFY A PAYMENT FROM THE DEPARTMENT OF LABOR A UIF PAYMENT CLAIM SO THEY CLOSED OUR ACCOUNTS

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Replies (3)
Absa
Absa's reply30 Sept 2021, 12:03
Official
Dear Jabulani Jwara
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number for your complaint is C-***2.
 
Kind regards,
Rezona Louw 
Group Customer Care
JJ
Jabulani J's update01 Oct 2021, 19:52
Reviewer Update
We haven't received any correspondence from Absa, People lives are affected as accounts are still blocked, Just because an institution as big as Absa can not verify transaction, 3 accounts are blocked for two weeks now
Absa
Absa's reply04 Oct 2021, 09:00
Official
Dear Jabulani Jwara
 
Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,
Rezona Louw 
Group Customer Care