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Eric C

1 reviews | Active since Sept 2019

10 Sept 2019, 07:49

ABSA CANNOT STOP DEBIT ORDERS EVEN WHEN ZERO IS OWED

I SETTLED A VEHICLE FINACED ACCOUNT EARLY AND CANNOT GET ABSA FROM STOPPING DEBIT ORDERS.CALL CENTES ARE A JOKE AND HAVE NOW DEALT WITH MANY DIFFERENT DEPARTMENTS ,YET STILL THE DEBIT DO NOT STOP.HOW CAN THIS STOP ABSA DOES NOT RESOLVE THIS

0
Replies (4)
Absa
Absa's reply10 Sept 2019, 11:23
Official
Dear Client,
  
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
 Vanessa Crowe
 Specialist case Manager 
 Customer Value Management 

Best regards,

Absa
Absa's reply10 Sept 2019, 11:24
Official
Dear Client,
  
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
 Vanessa Crowe
 Specialist case Manager 
 Customer Value Management 

Best regards,

Absa
Absa's reply10 Sept 2019, 11:37
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***2. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details. 

Best regards,

EC
Eric C's update12 Sept 2019, 12:58
Reviewer Update
The above has stiil not been resolved and another debit order was made.Vaneesa Crowe has not even contacted me to resolve this.How long must this issue continue as ABSA continues to ignore me and fails to bother in solving there illigal debit orders