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Thandeka M

1 reviews | Active since Nov 2017

23 Nov 2017, 11:37

ABSA Cannot resolve queries

i have made a payment the money was not received by the recipient ABSA cannot tell me where the payment has went, i have used my ID number when depositing at the ATM and ABSA cannot trace the money what is the point of requesting for the ID number if you cannot pull it up from your records,..... do i need to make a second payment due to your inefficient systems????

Do i need to start logging complaints about the kind of people that work for ABSA before i can get my query resolved, cause all i need is closure to know where the money went

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Replies (2)
Absa
Absa's reply23 Nov 2017, 14:57
Official

Initially we requested all the details from you and were not provided. We are unable to assist since your response was that you do not have the date the deposit was made and also cannot remember how much was deposited

Best regards,

TM
Thandeka M's update24 Nov 2017, 08:05
Reviewer Update
so ABSA people also lie, you were given my ID number and the place where the deposit was made, i gave you that information in the private chat as per your instruction, there is only one transaction i have made using my ID number. with ABSA.... can you answer why your ATM requires an ID number if you cannot trace that information.... are your systems efficient???