ABSA cannot link my new Bond account to my Internet banking profile

I visited ABSA Middelburg Mall on 2 December 2017 with my wife whom has signing rights to all my accounts(She has power of attorney on my accounts and the Bond at ABSA is registered in both my and my wife's name). After waiting for more than an hour in the cue, we were assisted only to find out that there is a system error regarding my ID document. Thus my Access Bond was not linked to my Internet banking profile and I have wasted almost 2 hours of my time in the ban**** The lady said that she will take it up with the systems/IT department and the problem should only take a few days to be resolved. On 13/12/2017 I have heard nothing and contacted the Middelburg Mall Brach and spoke to the lady again and she had no answers and said she will find out. She took my cell number again and said she will come back to me. I have heard nothing yet since. All I want is for my Bond account to be on my Internet Banking profile so that I can use the access bond facility.