ABSA cannot get basics right

Almost 5 years ago we cancelled our will with ABSA moved away to the country and 3 years ago my wife noticed that they(ABSA) are still removing money for the will -she went into the bank and cancelled it again -last year it was still happening so she queried it -(remember that each year this will runs they charge us for it ,i have already told her to rather go to another bank because now they are just *****ing our money ) anyway their story now is that both of us must sign to cancel it -which we did with witnesses -that was last year --- she now got a phone call about 10 minutes ago that the woman in the will department received or has the forms with only one signature on it - IMPOSSIBLE, ******* what will this bank do to suck money out of us - we will now probably have to do it again and they will ***** money again from us and next year we will dance again -so now we will have to close our account down and go to a more reputable bank