ABSA cannot explain excessive debit order
Absa debited my loan account for no apparent reason. Initially thought it was a credit life premium, however, it was confirm that this is not the case. Someone from the personal loans department was supposed to contact me to explain why an extra R500 was debited. It has now been 4 days and I'm still waiting. Shocking service.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
18 Nov 2021, 12:24 Dear Vinesh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply18 Nov 2021, 12:24
Official
Dear Vinesh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,