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Pren M

1 reviews | Active since May 2018

26 Feb 2021, 16:13

ABSA cannot be trusted, check every statement and scrutinize all charges.

Month after month I have been charged for an overdraft facility.

I have escalated the issue to hellopeter last month, the bank manager contacted me and confirmed that the facility is removed from my account.

I look at my statement for this month, and I'm still being charged for the "OD: LEDGER FEE". I also see other charges amounting to R110 "SEE CHARGE STATEMENT DETAIL". No statement has been received as yet, so I am being charged for items that I have no idea what they are for. I have not done anything different this month than I have done last month.

This is for sure the last straw, ABSA has proved to me that they cannot be trusted.

First they lost my business as a private client. Then they lost my business as a short term insurance client.

Next, I am looking to close down all of my account, bank loans and rewards that I currently have with ABSA.

Hands down, I regret being a loyal client. I have been with ABSA in excess of 10 years. Its for sure time that I shop around.

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Replies (1)
Absa
Absa's reply01 Mar 2021, 09:17
Official
Dear Pren,  Thank you for bringing this matter to our attention.  We sincerely apologies on any inconvenience caused.  Your complaint reference number is C-***0.  Kindly provide our office with a id number or account number to ensure effective investigation and feedback
 
Regards
Daphne Le Grange