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ISABELLA H. JANSEN VAN VUUREN

1 reviews | Active since Mar 2022

06 Aug 2024, 09:11

ABSA CANCELLING INCLUDED BENEFITS TO ACCOUNT JUST LIKE THEY WANT TO

I AM UNHAPPY ABOUT ABSA AND HOW THEY CAN JUST STOP OR CANCEL BENEFITS WHICH WAS AUTOMATICALLY INCLUDED WHEN OPENING OR APPLYING FOR MY GOLD VALUE BUNDLE. I HAD LIFE COVER WHICH WAS AUTOMATICALLY INCLUDED AND FREE. YESTERDAY I RECEIVED A SHORT SMS INFORMING ME THAT MY LIFE COVER WILL STOP AT 31 AUG2024 AND IF WE WANT TO CONTINUE WITH THIS FREE LIFE COVER WE MUST GO TO ULTIMATE BANK-SERVICES. WHY??? IT IS LIKE CANCELLING A CONTRACT BETWEEN PARTIES ON WHICH TERMS WAS AGREED UPON. JUST TO CONFIRM MY LOYALTY TO ABSA.... I AM CLIENT OF ABSA SINCE IN MY TEENS WHEN IT WAS TRUST BANK AT THAT STAGE...THIS YEAR I AM TURNING 48...STILL WITH ABSA. BUT MAYBE IT IS TIME FOR ME TO MOVE ON TO A SMALLER BANK LIKE CAPITEC WHO WILL LOOK AFTER ME AND MY BENEFITS AND WHO MIGHT APPRECIATE MY ACCOUNTS AND 32 DAYS INVESTMENT ACCOUNT WHICH THEY ALSO ARE BENEFITING FROM. NO WONDER SO MANY PEOPLE ARE MOVING OVER TO SMALLER BANKS WHERE THEY FIGHT FOR CUSTOMERS RIGHTS AND VALUE OUR BUSINESS. I ALSO DON'T WANT ANY PHONE CALLS FROM ABSA. I WANT EXPLANATION IN WRITING TO MY EMAIL ADDRESS ABOUT THIS. ***

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Replies (2)
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ISABELLA H. JANSEN VAN VUUREN's update06 Aug 2024, 10:47
Reviewer Update
Thank you for response Godfrey. This way of doing things by ABSA, not acceptable. Appreciate feedback from you. Please will you do any communication via writing on email? Rgds Isabel,

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ISABELLA H. JANSEN VAN VUUREN's update06 Aug 2024, 12:31
Reviewer Update
Thank you Godfrey. Kind rgds Isabel Jv Vuuren