ABSA cancelation of lifecover taking months after promise of 10 days

Since Julyt 5th I have been trying to cancel my life cover policy with Absa insurance as I have found a better rate with another company. Absa told me on 5th July to email my cession docs to *** this process is supposed to take only 10 working days. To date every 2 weeks I get a "no reply" email from Absa to advise they are still waiting on the cession documents. I have now emailed the cession documents 4 times!!!! Each on my original email so that they see the email thread. This simple process is now taking 3 months. On Friday 10th September I received a email from Tumi Setlemetho to once again ask for the cession documents. I promptly email it again!! Today Sunday 13 September I get another "no reply" email asking for the cession documents.

I just cnt anymore, really I am at the end of my rope. People should be aware that ABSA's service to long standing clients are just shocking!! It does not matter if u email them all the documents, the delays are months.