ABSA Cancel Existing Home Loan - I have to reapply !!!!

I have a homeloan with ABSA in the name of a trust. A couple of months ago I contacted ABSA to confirm whether the loan is an access bond and whether I will be able to add excess funds into the home loan and withdraw it again. ABSA confirmed that I can. I went to ABSA and linked the account to internet banking. and transferred money into the bond. The next moment I get a letter from ABSA via email stating my account reflects a zero balance and that my bond and title deed will be kept by ABSA for safe keeping. I immediately sent an email to the person stating that I did not want to cancel my bond. I got another letter and again sent an email. I then contacted the person who said that they did sent me a physical letter to my house address (Which I did not receive). I told her that and that on my account my only contact method is email. She told me the bond was not a flexi bond (Access Bond) and that I must reaply for the bond to get the funds back.