Hellopeter
Share Your Experience
tT
trulightradio T

1 reviews | Active since Oct 2016

31 Mar 2020, 09:57

ABSA can not protect my Money in my account

On Sunday 28th of March somebody toke R 2 006.00 from my account ********ly, I phone the ABSA call center and they reversed the enter

Today Tuesday 31 of March that amount again was Debited to my account after I requested ABSA to block the debit . I phone the ABSA call center . and After 30 minutes on the call the lady from ABSA said due to the Lockdown and the Corona Virus they can not reverse the Amount from my Account .

I have now to Lodge a debitcarddispute ,

Tomorrow I have to Pay my Rent . I dont have the Money

This will now forces me to Close my ABSA account , because ABSA can not protect my Money and can not assist me . so its TIME to move to another Bank !

0
Replies (3)
Absa
Absa's reply31 Mar 2020, 12:59
Official
Dear Daniel Light
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care
tT
trulightradio T's update31 Mar 2020, 16:59
Reviewer Update
4 Hours Just Passed
Absa
Absa's reply01 Apr 2020, 07:42
Official
Dear Daniel Light
 
Thank you for your posting.

Please refer to our email sent to your personal email address. We has requested your account or ID number to ensure effective investigation and feedback.
 
Kind regards,
Rezona Louw 
Group Customer Care