1 reviews | Active since Jun 2012
ABSA can keep their gold credit card for misgendering me!
<p>Today an ABSA call centre agent contacted me to arrange for delivery of my ABSA gold card.</p> <p>ABSA discriminates against me as a Transgender person because they do not have "Transgendeer" as an option on their forms for gender and nor do they have "Mx." as one of their options for title which is a gender neutral honorific.</p> <p>When I had insisted to the call centre agent that she use "Mx." as my title or at least my first name she refused to communicate any further card delivery arrangements with me as the ACTUAL account holder because my accepted title did not match the title of "Mr." on her system.</p> <p>I honestly think ABSA that your conservative banking practices are what has caused you to lose yet another customer. You need to seriously get in touch with the year 2017. Transgender and gender non-conforming persons have been recognised internationally yet you have not caught up due to your institutionalised transphobia.</p> <p>SO guess what ABSA? You can keep your gold credit card for misgendering me!</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
