DN
Duran N
1 reviews | Active since Feb 2013
22 Nov 2022, 11:03
ABSA called me with a stinking attitude.
Merlin Hans from ABSA called me with a stinking attitude today (22/11/2022) at 10:19. He is extremely condescending and rude, I asked from his line manager's details so that I can lodge a complaint- he refused to give me his line managers details. He said the call was being recorded, I want a copy of the recorded call. This is unacceptable.
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Absa's replyOfficial
22 Nov 2022, 13:08Dear Duran Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Vanessa CroweGroup Customer Care
Absa's reply22 Nov 2022, 13:08
Official
Dear Duran Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Vanessa CroweGroup Customer Care