AB
ANSIE B

1 reviews | Active since Oct 2015

30 Oct 2015, 08:41

ABSA CALL CENTRE PIN BLOCKED

I'm battling with my credit card now about a month. It gets declined when swiped. Phoned Absa Credit card yesterday, my pin was blocked, I have to go to my branch which is Silverton (which is closed till December)<br> Nearest branch is Mamelodi - I can't walk there ! The man I spoke to said he will lift the block and confirmed I can use my card again. This morning under the most humiliating circumstances my card was declined again! I phone the contact centre again 8H24 Shereez , can't unblock she'll put me through to someone who can help and I got to a department who has no idea what I'm talking about. Again told to go the branch nearest _ which is closed!! I'm going to close my account. Absa is ***********

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Replies (1)
Absa
Absa's reply30 Oct 2015, 11:49
Official
Hello hibuskusse,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,