ABSA Call Centre Phone System Automatically Start to Play Loud Inappropriate Disturbing music in your ears

When Calling ABSA Private Banking Call Centre number ********** 553 for any support the Call Centre agent will put you on hold ask you to hold the line - The ABSA Call Centre Phone System Automatically Start to Play Loud Inappropriate Disturbing music in your ears and it repeat this same Music over and over in your ears. I have reported this to the ABSA Private Banking Call Centre agents and their reply is that they cannot to any thing to change it - This is very unconvertable and inappropriate to treat loyal good supporting ABSA Client like this. ABSA Management team need to be notify of it and please do something about the situation