Absa Call Centre: No sense of customer service

The customer service experienced at Absa is absolutely non existent. I have called a whopping 5 times today, got cut off by two agents, had one agent who blatantly sounds like she is extremely unhappy to work for Absa, and now 1 hour later I, believe it or not, I'm still on hold. No one seems to know what their job entails, blames the previous department and makes excuses not to assist. They are quick to transfer but then how embarrassing for you as a company, when the next agent says the previously agent didn't know what they are doing. All I want is to know why my loan agreement was amended to add two years. That was not agreed to by me. Absa not was it clarified by Absa. As clients we put a lot of trust in you, and youhavr been my banking entity for a number of years. You have completely let me down. This sheer unhelpfulness experienced on this call was so disparaging, but not unexpected. I have proof of emails sent requesting clarification on my personal loan during payment relief, face book messages, and there is just no bother to respond but yet you expect loyalty from clients. I would rate this call as the worst level of customer experience I have ever encountered in my life. I can handle rudeness or unwillingness to do your job, but I can't handle the utter incompetence that I was forced to endure. The amazing part is see how quick they answer when it's about selling a product.