IH
IZAK H
1 reviews | Active since Apr 2023
27 Aug 2026, 07:24
ABSA call centre manners
If you receive a unknown number call , for this instance ABSA credit card and they do not speak your language , they just put the phone down in your ear !! No manners !!
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Replies (2)
Absa's replyOfficial
27 Aug 2026, 08:25Dear IZAK HAARHOFF, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply27 Aug 2026, 08:25
Official
Dear IZAK HAARHOFF, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's replyOfficial
27 Aug 2026, 09:07Dear Mr Haarhoff, Thank you for bringing this matter to our attention. To enable us to investigate and resolve your complaint, we kindly request that you provide the following information: • The credit card telephone number from which you were contacted.• The cell phone number on which you received the call.• The date and time of the call. Upon receipt of the requested information, we will proceed with our investigation and ensure that your complaint is handled accordingly. Please note that this matter will be closed on 28 August 2026 at 10:00 should we not receive a response from you by that time. The case will, however, be reopened upon receipt of the requested information. Please accept our sincere apologies for any inconvenience caused. Kind regards,
Marvellus Chauke
Marvellus Chauke
Best regards,
Absa's reply27 Aug 2026, 09:07
Official
Dear Mr Haarhoff, Thank you for bringing this matter to our attention. To enable us to investigate and resolve your complaint, we kindly request that you provide the following information: • The credit card telephone number from which you were contacted.• The cell phone number on which you received the call.• The date and time of the call. Upon receipt of the requested information, we will proceed with our investigation and ensure that your complaint is handled accordingly. Please note that this matter will be closed on 28 August 2026 at 10:00 should we not receive a response from you by that time. The case will, however, be reopened upon receipt of the requested information. Please accept our sincere apologies for any inconvenience caused. Kind regards,
Marvellus Chauke
Marvellus Chauke
Best regards,