Absa call centre agents are the pits
Today the 17th Jan I spoke to arrogant customer call centre agent called Lesedi who put me on hold while I demanded his supervisor. This uncounted is usual from Absa call centre agents which now I'm annoyed even deciding to close my credit card + business account with them
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Absa's replyOfficial
17 Jan 2024, 16:51 Dear Duda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply17 Jan 2024, 16:51
Official
Dear Duda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Vanessa Crowe Group Customer Care