1 reviews | Active since Jun 2017

13 Jun 2017, 08:34

Absa call centre agents are rude and icompetant

<p>I called in to absa vehicle and asset finance to make a payment and suprisingly i was given the wrong details to make the EFT payment. After 5 coninues days of calling if my payment has been recieved only one lady decides to tell me that the details i have been given arent the correct one. Now i have to follow up on a mistake that wasnt caused by me and even after sending emails one after the other ive had no response. ABSA has the worst customer servise and ill make it a point i discorage everyone from using it as this is my second worst experiece</p>

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Replies (3)
Absa
Absa's reply13 Jun 2017, 10:55
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update13 Jun 2017, 10:59
Reviewer Update

Hi

********** 523085

Absa
Absa's reply13 Jun 2017, 13:05
Official

Kindly use private reply to be able to see the numbers