ABSA call centre agents are *****

Yesterday I went to the branch to the branch in Sea Point to close my Credit Card. After Paying the settlement amount I was told that the closure department was busy and that I need to wait for them to call me.

Fair enough, I knew that was a lie, because how many people will be closing there account at that same time.

As soon as I left the branch around 330pm. I called myself and upon getting through to the credit card department to close it. I was told that the retention department was close indefinitely to transfers and they already left at 2pm (another lie I just came from the branch).

I called the third time and ask to be transferred in less than 30 seconds I was through to the retention or closure department that was apparently closed indefinitely.

I was told the credit card was closed but I can still see the Card online.

Please close this irratating account permanently and send me a closure letter today. Why must you fight to get your accounts closed. But when you open an account then everyone is there to assist.

I dont want anyone to call me or apologise, because that will be a slap in the face. It is what it is. Can I have my closure letter and please change the status to paid up or closed on the Credit Bureau.

Lastly for the milionth time remove the other Credit card from the Credit Bureau. I only had this one credit card with ABSA.

Please email me the closure letter ASAP.

Thank you I will not be back.