FM
Fulufhelo M
1 reviews | Active since Nov 2019
31 Jan 2020, 14:38
Absa Call Centers
Their telephone help center is appalling. I have often had to contact them for multiple quiries in different departments, but the service is always disappointing. And their call centre agents are always right, it's always the callers fault that Absa didn't receive the sent documents or the documents were not received by the clients. It's always "you sent to the wrong sddress", "you gave the incorrect contact details"... Twice I have had to contact another bank after endlessly trying to get a product from absa.
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Absa's replyOfficial
03 Feb 2020, 14:03Dear Fulufhelo Mbaimbai Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Feb 2020, 14:03
Official
Dear Fulufhelo Mbaimbai Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,