ABSA *****

Someone opened a cheque account and took out a Personal loan in my name with Absa. I have sent through the required information to the ***** department. I have not received a call back regarding the status of the investigation, every time I call the ***** call centre I get different information. I have called so many times and get no joy. I was told the investigator is Raphahle Manaka who I requested to call me back on multiple times and still get no joy. I continously have to contacted the call centre to get assistance but nothing at all. Can someone call me regarding this, terrible terrible service for someone who is de*****ed and needs assistance, Absolutely terrible.