Absa

I have app**** for covid relief payment offered for 3 months April, May, and June received approval payment started again in July was then contacted in July stating my account is 2 months in arrears one month was then corrected the second month was escalated end july still shows 1 month areas contacted absa it will be escalated come end August still 1 month in arears contacted absa again 1st call phone dropped in my ear second call it will be escalated with a email when requested to speak to escalated person not allowed no manager may be spoken to then put on hold you know the reason for that wait until you get tired to hold and drop the call