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Bongeka D

1 reviews | Active since Oct 2018

12 Mar 2021, 14:37

Absa Business Unit

Business Banking Unit is never available to help, no one comes back to you and worse with my business internet banking not working but I have orders to pay for, now am stuck as the branch won't help me but the only person I'm told must help me, I cannot reach, and days before Ermelo branch did not help me either. I'm truly stuck now.

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Replies (3)
Absa
Absa's reply12 Mar 2021, 17:37
Official
Dear Bongeka
 
Thank you for bringing this matter to our attention. Kindly provide us with your business bank account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,

BD
Bongeka D's update12 Mar 2021, 22:18
Reviewer Update
Hello Lebogang

My business account number is ***

All I want is to be able to access my Internet banking and Mobile App as well as have my card working again, so I can continue with business. 
Absa
Absa's reply15 Mar 2021, 16:51
Official
Dear Bongeka

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is  C-***1,

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,