1 reviews | Active since Nov 2016

21 Nov 2024, 11:46

ABSA Business Shocking

Good day, What a tragedy did I encounter today to open a new business account today Thursday 11th 2024 I was told Monday by lerato at absa bank Welkom business devistion. I was totally shocked by the neglect of the building, stickers against the elevator doors and portal walls, I called the elevator but I had to use the steps after a few minutes… What a disappointment did I encounter I had to press the buzzer 4 times before someone opened the door and let us in. After about 8 minutes of waiting I was told that a new account could only be opened on Monday after an estimated 3 hour appointment!

It was shocking to encounter absa business after an absence of 14 years. Oh my soul! What a shock after 14 years

ID *** WM Louw ***

0
Replies (1)
Absa
Absa's reply21 Nov 2024, 13:10
Official
Dear Marcel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Russell EdwardsCustomer Value Management