RB
Richard B

1 reviews | Active since May 2011

24 Nov 2016, 12:14

Absa business registration absolutely pathetic

<p>I have been struggling for over a two weeks to get a bank account setup for my new business. The process is similar to dealing with Home Affairs. You first need to make an appointment I was told I could only get an appointment in 30 days’ time as no staff are available to assist. Now if you don’t have a business bank account then you simply can’t trade and Absa don’t give an f about that. This banks attitude is we don’t care take a number and wait in line.</p> <p>I was then told I could register online it is quick and easy. What a load of bill it was anything, but easy and quick. My first attempt the website did not even work in any of the web browsers except for Firefox and then my registration was not even captured. On my second attempt the site was down. On my third and final attempt I finally registered all my details only to struggle with the process of emailing the documents as I kept getting a reply email that the emails are failing because the files are too large. I checked the files and upload restrictions on the file size and they were within the 8mb file size restriction. I eventually got the emails through after multiple attempts.</p> <p>It has now been a week and I still cannot trade because Absa is taking their sweet time about getting back to me.</p> <p>I phoned Absa today to find out why I am still waiting and I was told they have a system problem which has created a back log.</p> <p>This is really no excuse for such a large Bank institution with a large compliment of man power.</p> <p>This bank does not give an f about you or your business and I would not recommend Absa to anybody after this.</p>

0
Replies (1)
Absa
Absa's reply24 Nov 2016, 16:01
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd