Absa Business Integrator V BAD

I have logged three calls over past three weeks with Absa Business Integrator to try and sort out or weekly payroll batch payment problems and still no -one gets back to me or can rectify the problem when I call in and am on the phone for 5 hours each Thursday ! It’s been escalated each time - and to date nothing. I have even requested someone come out - and have had no one contact me. I am about to grow this system in the ******* bin. Is there anyone who can get back to me ????