ABSA Business incompetence

Since July 2022 I have been going to ABSA Business, Mall of the North, Polokwane, Limpopo to resolve an account problem. I have been seeing Mr Thabang everytime and still the problem is not solved. I am getting via emails another clients statements. I can not open it since I have to use my own account number. Mr Thabang have assured me every time that I visit the branch that the problem will be fixed but up until today I am still receiving someone elses statements and not my own. In this day and time where everything is electronic I can not see why this problem can't be solved easily. I am tired of going to the bank and sit there for hours and I have been going there since July 2022 every month. I will take necessary steps and move all my accounts to another bank if someone competent does not help me resolve this issue. ABSA must please train their staff properly to resolve issues like this for customers.