ABSA business customer services is really bad

<p>I [My business] app**** for a extension on my home loan on a vacant piece of land, a few weeks later it was approved in principal, depending on a valuator to come out.</p> <p>Several weeks past, after emailing the business consultant, he followed up on why the valuator has not contacting me. The valuator then called me and asked if I was building on the property, to which I rep**** yes.</p> <p>Within a few minutes I got an email from the consultant just stating that the application has been declined, because we are building on it and we must apply for a building loan [this would obviously suit ABSA better, since it more money for them]. I rep**** that I am not happy with the decision and that this matter should be reviewed and it should also be forwarded to customer services as I was not happy.</p> <p>I never heard from the consultant again.</p> <p>What I do not understand is the fact that ABSA suddenly want to change it to a building loan, what do they expect customers to do with vacant land? Pick flowers? The bond was registerd for R450 000. I asked for a R170 000 extention up to the R450 000 again as I have already paid off the R170 000 I want to reborrow , and as the property stands now, it worth more than R1 000 000. As the cashflow projects, the bond would be paid off by August next year.</p> <p> </p> <p>I must note that I was approved for a R900 000 building loan, about 5 years ago, but declined it since I funded the project myself.</p> <p> </p> <p>Thus I had no feedback from ABSA in any way regarding my appeal of the loan decision, and this poorly reflects on ABSA's poor customer service record.</p> <p> </p> <p>It is funny that when I go on the banking site, I am pre approved for R270 000, but when I want to borrow money that actually makes sense, ASBA takes a step back.</p>