Absa Business Call Centre

I am having a Absa Business Credit Card with Absa - I had a seriously bad January and my debit order must go off on the 10th O f January 2016 - I phoned them and wanted to make an arrangement just for January - Sorry was the reply - Can not help me - it will go off - and there is nothing that I CAN DO - was the reply - I asked them but Absa branch will rd the debit order because there will be no funds in the account - no was the answer - your account will be in arrears - and it will stay that way till you settled all the outstanding amount on your cheque account. I am dealing with Absa for such a long time - No help = Its just a bad month in my business - they do not want to assist me - No Absa - must I then move to another bank? I am so happy with my branch and the lady dealing with my account - Is it to much to ask to just seriously assist me