Absa Business banking worst customer service

I am utterly disappointed with the way ABSA business banking treat their clients, I recently received a notification for an overdraft on my Banking app and was prompted to speak to my Business banker which is the worst thing, initially when I open my account I couldn't get hold of this person always unavailable, and when I app**** for this overdraft I managed to speak to her once Shirley Pillay from there it has been a month with no response even her mansger Rajesh Roopnarain is also unavailable. I just want to know if I am approved or declined I am tired of getting a notification saying I qualify for an overdraft. Regards Strini Govender co. Strini and Vonnel Fresh produce