ABSA Business Banking to be avoided like the plague

<p>I have had my business account with ABSA for 30 years.</p> <p> </p> <p>I did my FICA in October. It took ABSA 3 weeks to finalise the FICA process and to activate my account again. It should be stated that no communication was ever received beforehand from ABSA that my FICA was due. Yesterday (31 January 2017) my account was put in Lock Down AGAIN. Again there was no prior warning or communication from ABSA whatsoever.</p> <p> </p> <p>I tried to contact ABSA this morning (1 February 2017) by phoning 10 different numbers - From the Action line, to the FICA help Line, to the Business help line. Needless to say, there was no satisfactory answers provided - as was expected.</p> <p> </p> <p>Everytime I was told to contact my business banker.</p> <p>She was not available and I could not leave a message. There was no other living soul available to assist me or to communicate with. (Not even a computer)</p> <p> </p> <p>So if you do have a problem with ABSA you have more problems than you think because you can not communicate with anybody - no man or machine.</p> <p> </p> <p>I even tried to make an appointment through the business banking line and was told the the earliest appointment was on the 9th of February. - 8 days from today. My account is in lockdown, AGAIN with no prior communication from ABSA and no way to get hold of them, except maybe in 8 days' time.</p> <p> </p> <p>I must say that this is totally unacceptable, and should any other bank approach me and offer me anything better than this pathetic service ( Sorry, NO service) that I am getting from ABSA, I will transfer my banking to them. Think twice (actually do not think) to take your business to ABSA.</p>