WW
Wessel W

1 reviews | Active since Jun 2011

02 Sept 2021, 11:07

ABSA business banking sucks

Absa bank seems to think they are doing you a favor by opening a business account. The online process is full of hiccups which meant i had to go through the process a couple of times before it worked. then i get a phone call to say they will have to authenticate all 4 directors over the phone which is understandable, but the verification process is an absolute fricking joke, they pull questions of your credit profile of things from more than 25 years ago and expect your to remember details and also ask questions like "did you have insurance through telesure" meanwhile the director being questioned had insurance through auto and general and did not know that telesure is the holdings group. so needless to say he failed the "so called authentication" process, now the stupid dooses want the entire board of directors to go to a branch where there is a business banker (regardless of whether we have other businesses to run) with nappies and dummies in hand so they can see we are who we are. GREAT SERVICE ABSA, keep up the good work of installing as much incompetence in your organization as possible. We have many investments in absa and are at the point of moving all of them to an other *********** bank just to prove a point...in other words...you guys suck!

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Replies (1)
Absa
Absa's reply02 Sept 2021, 12:46
Official
Dear Wessel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care