SM
Stephan M
1 reviews | Active since Jan 2022
18 Jan 2023, 18:32
ABSA business banking service is extremely bad!
@ ***ca and ***ca:
I'm definitely not a usual complainer, but my professionalism is out the door with ABSA banking managers that are supposed to assist the public. If tried to fix a simple FICA problem on my business account for more than three months now without any success so far. I've done everything from my side to make contact but every excuse in the book keep coming back at me or nothing at all! This is turning into a complete disaster for me, and one can only wonder how ABSA still doing business with such poor service!
Helpful (0)
Replies (4)0
Replies (4)SM
Stephan M's updateReviewer Update
19 Jan 2023, 17:30Dear Nthabiseng, I will really appreciate you looking into this matter. My banker is complete ignoring me I'm utterly disappointed in them! I've asked them on numerously for assistance, but they simply ignore my request. I also want to ask for a new business banker for my account please. Acc No. ***
SM
Stephan M's update19 Jan 2023, 17:30
Reviewer Update
Dear Nthabiseng, I will really appreciate you looking into this matter. My banker is complete ignoring me I'm utterly disappointed in them! I've asked them on numerously for assistance, but they simply ignore my request. I also want to ask for a new business banker for my account please. Acc No. ***
Absa's replyOfficial
20 Jan 2023, 11:16Dear Stephan
Thank you for your response.
The system shows that FICA was updated and you did manage to make an Online transaction from the account.
I have also noticed that the email address provided here on Hellopeter is different from the one we have on our system.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for your response.
The system shows that FICA was updated and you did manage to make an Online transaction from the account.
I have also noticed that the email address provided here on Hellopeter is different from the one we have on our system.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply20 Jan 2023, 11:16
Official
Dear Stephan
Thank you for your response.
The system shows that FICA was updated and you did manage to make an Online transaction from the account.
I have also noticed that the email address provided here on Hellopeter is different from the one we have on our system.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for your response.
The system shows that FICA was updated and you did manage to make an Online transaction from the account.
I have also noticed that the email address provided here on Hellopeter is different from the one we have on our system.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
SM
Stephan M's updateReviewer Update
20 Jan 2023, 11:27Hi Nthabiseng, yes *****gwa (not my banker) assisted me yesterday. My own banker sent me this this message yesterday which is completely irrelevant after asking him to submit my FICA documents. Owen is not competent to work at ABSA or the public in my opinion. I want a new banker appointed to me please.
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SM
Stephan M's update20 Jan 2023, 11:27
Reviewer Update
Hi Nthabiseng, yes *****gwa (not my banker) assisted me yesterday. My own banker sent me this this message yesterday which is completely irrelevant after asking him to submit my FICA documents. Owen is not competent to work at ABSA or the public in my opinion. I want a new banker appointed to me please.
image.png 20.12 KB
image.png 20.12 KB
Absa's replyOfficial
23 Jan 2023, 10:42Dear Stephan
Thank you for your response and I am glad that assistance was received by you.
Kindly confirm to us why the email address is different from the one we have on our system for client verification and to know that we are dealing with the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for your response and I am glad that assistance was received by you.
Kindly confirm to us why the email address is different from the one we have on our system for client verification and to know that we are dealing with the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply23 Jan 2023, 10:42
Official
Dear Stephan
Thank you for your response and I am glad that assistance was received by you.
Kindly confirm to us why the email address is different from the one we have on our system for client verification and to know that we are dealing with the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for your response and I am glad that assistance was received by you.
Kindly confirm to us why the email address is different from the one we have on our system for client verification and to know that we are dealing with the correct customer.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd